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1. For Immediate Assistance
Contact our Customer Service department at (909) 236-7686 to speak with one of our Customer Service Representative.
2. Open New Account
Click on Here to create a new account.
3. Payment Methods
Facsco accepts the following forms of payment:
- Visa
- MasterCard
- American Express
- Discover Card
- Money Order
- Cashier Check
- Coporate Check
- C.O.D.
4. Tax Information
Facsco requires the Buyer to provide a valid resale certificate prior to first order. If a Buyer cannot provide a valid resale certificate, liability for all taxes and import or export duties, imposed by any city, federal or other governmental levies, shall be assumed and paid by Buyer. Buyer further agrees to indemnify Facsco against any and all liabilities for such taxes or duties and legal fees or costs incurred by Facsco in connection therewith.
5. Shipment
Shipping dates and times are approximate, not guaranteed. Facsco is not liable for delays in delivery or failure to manufacture or deliver due to causes beyond its reasonable control, including but not limited to acts of God, acts of Buyer, fires, strikes, flood, riot, war, delays in transportation, inability to obtain necessary labor, materials or components. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost by reason of such delay. If delivery becomes impossible, Facsco shall have the right to cancel the contract without further liability to Buyer. Cancellation of any part of this order shall not affect Facsco’s right to obtain payment for any product delivered hereunder. On any order for release against an order for goods, Facsco reserves the right to ship and invoice for a quantity on the individual release and the Buyer shall accept delivery and pay for such revised quantity and consider the shipment to be complete.
6. Delivery
F.O.B. points, freight allowances and other transportation arrangements applicable to this sale shall be as outlined in Facsco’s published sales policy statements. Facsco will not consider claims for errors, damages or shortages in shipments unless notified to Facsco in writing within seven (7) days of the date of delivery and accompanied by documents sufficient to substantiate the claim.
7. Pickup/Will Call Location
Facsco ShowRoom
1782 W 2nd St.
Pomona, CA 91766
(909) 236-7686
8. Hours of Operation
Monday-Friday 9:00 AM to 5:30 PM (Closed Saturdays & Sundays and Holidays)
9. 2019 Holiday Schedule
| Date | Federal holiday | Day of the week |
| January 1, 2019 | New Year’s Day | Tuesday |
| May 27, 2019 | Memorial Day | Monday |
| July 4, 2019 | Independence Day | Thursday |
| September 2, 2019 | Labor Day | Monday |
| November 28, 2019 | Thanksgiving Day | Thursday |
| December 25, 2019 | Christmas Day | Wednesday |
10. Return Policy
No merchandise will be accepted for return and/or credit without prior consent of Facsco. All the following conditions must be met before any consideration will be given for a return and/or credit of the merchandise:
- Buyer must notify the Seller of the return in writing within 7 days of invoice and items must be returned within 30 days.
- All returned merchandise must be clearly labeled with an RMA number issued by Facsco.
- All Returned goods must be in original packaging and resaleable condition.
- All authorized returns are subject to a 15% restocking charge. Customers will be responsible for shipping and transportation costs for all returns.
Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.
No credit or exchange will be given for the return of any closeout or special items.
11. Privacy Policy
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.
As we continue to develop the Facsco website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
12. Log Files
Like many other Web sites, www.facsco.com makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
13. Cookies and Web Beacons
A “web beacon” or “pixel tag” or “clear gif” is typically a one-pixel image, used to pass information from your computer or mobile device to a website.
We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Facsco website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.
14. Personal Information Security (SSL)
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Care center and stores also operate over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.